Effective Communication
Both written and verbal
Record keeping
Report writing
Observation
Negotiation skills
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Communicates all needs,
instructions and decisions clearly, adapts the style of
communication to meet the needs of your particular audience.
Ask probing questions to check understanding. |
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| Community and Customer Focus
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Provides a high level of service to
customers. Maintains contact with customers, works out what
they need and responds to them. Is aware of issues of diversity
and understands and is sensitive to cultural and racial
differences. |
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Resilience
Ability
to cope under pressure
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Shows reliability and resilience in
difficult circumstances. Remains calm and confidant, and
respond logically and decisively in difficult situations. |
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Respect for Diversity
Sensitivity
Interpersonal skills
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Understands other people’s point
of view and takes them into account. Is tactful and diplomatic
when dealing with people. Treats people with dignity and
respect at all times, no matter what their background,
status, circumstances or appearance. |
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Team working/Relationships
with Others
Flexibility
Adaptability
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Works effectively as a team member
and helps build relationships within it. Actively helps
others to achieve team goals. |
