Statement to Service Users of PRRT

Updated 24 March 2020

In order for PRRT to continue to provide an ongoing service to clients, it is necessary for us to review and amend our service provision to ensure this is as safe and effective as possible. We are currently operating under extremely challenging circumstances and with a limited resource in terms of staff. As you are aware, the situation is fluid and changing by the day, however, while it is possible and practical we will endeavour to ensure we can provide our range of clinical and professional services.

See below updated guidance in relation to Covid-19 (please note that this guidance will be kept under continual review).  In implementing the advice and guidance below, please be assured that our aim is to protect the health and safety of our staff and you, our clients, as much as we can.  As you all know this is a constantly evolving picture and we will continue to update as the situation evolves:

  1. In order to ensure we provide the best service to you under the current challenging circumstance we have made the decision that from today (24 March) PRRT will only be open to clients on a Tuesday, Wednesday & Thursday by telephone/skype contact only for physiotherapy, psychology and Personal Development and Training
  2. Clients should not travel to PRRT and reception is only open for calls
  3. All physio classes and personal development and training courses have been cancelled until further notice
  4. If you are still booked to attend an appointment, we will be offering you the option of having this appointment over the phone or via skype


These are particularly difficult times and PRRT has made the difficult but important decision to offer a concentrated core service that we feel we can safely staff. However we will be operating with significantly less staff over the coming period and we would ask that you remain patient when waiting for calls to be answered, emails to be responded to and call backs to be made.