Our service

Our Department of Physiotherapy along with the Psychological Therapies and Personal Development and Training Services, aims to provide a holistic service to improve our clients’ quality of life and wellbeing.

Several senior Chartered Physiotherapists are based at Maryfield, Holywood and provide an in-house service to clients from the greater Belfast area.

Clients from the rest of the province are initially assessed by our Maryfield team. This can be done via telephone triage or face to face. Any necessary treatment is then carried out at an approved, security cleared physiotherapy practice closer to their home. For clients with specific needs or circumstances, the initial assessment can be carried out in their own home.

Our associate practices are located in the following areas: Lisburn, Moira, Banbridge, Armagh, Newry, Moygashel, Dungannon, Omagh, Carrickfergus, Antrim, Ballymoney, Coleraine, Portrush and Ballykelly.

We can treat conditions affecting muscles, bones, nerves and joints such as:

  • Neck and back pain
  • Joint pain and stiffness
  • Soft tissue injuries.
  • Nerve pain-joint replacement
  • Chronic pain

We can advise you on keeping healthy and active

We can help you manage the impact of long term conditions such as

  • Persistent pain
  • Loss of mobility
  • Reduced function
  • Decreased fitness

We use treatments such as;

  • Manual therapy
  • Tailored exercise prescription
  • Acupuncture
  • Electrotherapy
  • Education and prevention techniques 

Additional Therapy Programmes

Our service has developed to provide a range of programmes to complement one to one physiotherapy. Examples of these include:

  • Hydrotherapy
  • Core Stability
  • Chronic Pain Management
  • Tai Chi

Our practice

All of our physiotherapists are HCPC (Health and Care Professions Council) registered and members of the CSP (Chartered Society of Physiotherapy). Staff have specialist training in musculoskeletal disorders and the treatment of chronic conditions. Their expertise has been developed over many years working in a variety of Health Service, private and community settings.

All physiotherapists actively maintain their continuous professional development, and use recognised treatment techniques. Our practice complies with national guidelines and professional and clinical standards.

Eligibility

  • All retired police officers
  • Retiring officers within six weeks of their official retiring date
  • RUC GC and PSNI Widows
  • Serving officers and police support staff referred through PSNI’s Occupational Health and Welfare Seapark Physiotherapy Service
  • Where a spouse/partner is the main carer of a retired officer who is in receipt of the Disability Living Allowance (DLA) care component at either the middle or higher rate, or is in receipt of attendance allowance, then they will be eligible.

The following groups may use the service on a self-funding basis:

  • Immediate family members of serving and retired officers. 

What our clients say

‘I am immensely grateful for the help provided to me by the PRRT physiotherapists. I suffered multiple injuries as a result of an accident requiring many months of rehabilitation. The physiotherapists were fundamental throughout this period both to my physical recovery and sense of wellbeing. I simply would not be at the point where I am today without this assistance’

‘I was finding great difficulty getting in and out of my car, getting dressed was difficult. Sleep was disturbed due to back pain. After the treatment from the physio the range of movement was greatly enhanced and pain was reduced. I now have none of the previously stated problems’

 ‘I couldn’t get better treatment anywhere, in a secure place which is very important to me. I still have security issues from my past’

How to access help

Simply contact us via the number below. We accept self-referrals but you may be signposted towards our services from the Health Service, voluntary sector agencies and other police organisations, such as the Northern Ireland Retired Police Officers’ Association.

When you call to make an appointment, an assessment will be arranged within two weeks to discuss your condition. If our services are appropriate to support your needs, specific treatment models will be discussed, and treatment goals mutually agreed with you. Treatment may be provided at Maryfield in Holywood or closer to your home if this is more convenient. If treatment is not required, or appropriate, you will be offered advice and a referral to a more appropriate service for your needs.

Frequently Asked Questions

To request physiotherapy assessment please telephone our clinical administration team.

This depends on the nature/location of your problem. Generally we do need to expose the affected area but all physiotherapists do everything they can to insure that your dignity is upheld at all times. Each treatment room is completely private. If you are attending for a back or lower limb problem you can bring shorts to change in to and if you forget we will provide them. For upper body problems you may need to remove your top. There are no circumstances where it would be necessary or appropriate to remove underclothing.

Some treatments or movements can be uncomfortable or even painful in the short term, however if this is the case then this will be explained at the outset and you can decide if you want us to proceed. Each aspect of your care will be explained in detail and is completely within your control. There is often more than one treatment approach that can be used so we will find an approach that works for you.

It is our normal practice that you will see the same  physiotherapist each time. In some circumstances such as staff sickness or holidays you may be offered the opportunity to see another physiotherapist if you wish.

We do not share any client information with anyone else not directly involved in your physiotherapy care. We routinely inform your GP of your attendance and the general outcome of your treatment but only if you have given us permission to do so.  In any other circumstances where we felt it was of benefit to you to share information, with for example another clinical professional, it would only be done with your explicit permission.

There are exceptionally rare occasions where we would be required to share information without your permission for example if you were considered to be a danger to yourself or others, if child protection issues were evident or if we were required to by law.

We do not operate in terms of entitlement to a certain amount of treatment. We have based our processes around best practice and clinical evidence and the clinical needs of our clients. Each condition and each course of treatment is different.

In general terms the average number of treatments per condition is just below 6 and it would be highly unusual for someone to need more than 10 treatments.

We try to insure that when we discharge a client they have all the skills they need to manage any setbacks or flare ups. We do recognise however that some clients will require a more long term approach and will therefore offer annual courses of treatment to assist in self- management of long term chronic conditions. If you have a new or different problem or have another intervention such as injection or surgery then you can come back for a new course of treatment at any time.

If you have 2 or more different problems it is often more beneficial to concentrate on the most significant first. Subsequently you can access treatment for your other problems.

It is important that we have enough clinical information about you and your condition to insure that we provide the correct care for you at the correct time. The triage helps us do this and confirms that physio is appropriate; it also allows us to decide how much treatment your condition is likely to need and to discuss your case, if necessary, with your GP or the physio who is treating you on our behalf.

In normal circumstances it is better to have one therapist managing your condition. In very rare and exceptional circumstances it may be appropriate to supplement your NHS treatment however this can only be done with the consent of your NHS physiotherapist and with a joint treatment plan.

Our normal advice is that you should complete your NHS physiotherapy and if subsequently you feel you would benefit from further treatment we will be happy to assess you.

Family members are not eligible for free physiotherapy at PRRT. Immediate family members can access the service but will be charged, this service can only be offered if we have availability as we prioritise our eligible clients.

All clients wishing to access hydrotherapy must be assessed by a physiotherapist at PRRT or have assessment via our telephone triage service.

Clients may avail of at least one course of hydrotherapy per year and if beneficial may have 2 consecutive courses if places are available. Places are prioritised and allocated on clinical need and the number of courses previously attended.

Tai Chi is offered on a self -referral basis, the only requirement is that you can walk unaided. Just contact Clinical Administration who will enrol you on our next available course.

To attend a core stability class you must first be assessed by a physiotherapist. Contact us for more details.

There is no contribution for eligible clients. Please check above under Eligibility for more details.

All our physiotherapists whether at Maryfield or in their own practice are qualified to the same high standard and highly experienced. The same system/approach operates wherever you are. If you are treated by one of our associates obviously we at PRRT are not directly involved in your treatment so if you require more than the 6 sessions allocated at your telephone triage we will ask you to attend a review appointment at PRRT ( if you are too unwell/unable to travel this can be conducted in your home). We will also when necessary discuss your case with the physiotherapist concerned.

When your treatment course is finished we receive detailed discharge information from your therapist for our clinical records.

It is important that you communicate with us if you feel for any reason the treatment or plan for the ongoing management of your condition is not meeting your needs. Where clients have very complex clinical needs/ significant disability we can review how the service is delivered and if appropriate, tailor it accordingly.

Your first face to face appointment should last no less than 45 minutes regardless of where you are seen. Subsequent sessions should last between 30 and 45 minutes but no less than 30 minutes regardless of where you are seen.

Our external providers are selected via a formal procurement process. They must meet a high standard both professionally and in terms of their premises, the current contract ends in 2018. We will be retendering for this service in autumn/winter 2017.

Physiotherapy locations

For more information or to make a referral please contact the Clinical Administration on 028 9042 7788, or email servicesadmin@prrt.org  or Text relay number – 18001 028 9042 7788